Vox pathetic customer service

I am a disable client and rely heavily on my internet for bussiness and my Phd studies. I havent had internet acces for two days. I have called them numerous times last night for over an hour getting my brother to try and follow what the consultant over the phone said he must do to make it right. He the. Told me i will receive a refrence number and a technician will come out. I phoned tgis afternoon and they said they will escalate it. I then phoned again i was told the is an open ticket and i must just wait two minutes as they need to transfer me to the people dealing with it. I waited over 10 minutes before the call cut. I then tried to phone back and waited longer than 16 minutes before it cut again.