VOX - PATHETIC CUSTOMER SERVICE AND EMPTY PROMISES

I requested to cancel my Vox fiber line last year 1 July 2021 i was then advised it would only be cancelled end of 31st August 2021 at mid night which I agreed was fine. I received a cancellation notification and assumed everything will be fine, only to discover at the end of August Vox deducted from my account which was not supposed to happened as I gave them 1 month notice which is request. i then reversed that charges as i was not prepared to wait for my money. On the 31st the line gets deactivated at 12.30pm while whole family are working from home. Been in a pandemic our fiber lines are so valuable as this was what was keeping food on our table but VOX decides to deactivate mid day without any notification. I then call and get loads of promoises from CC agents, Team leaders and also the complaints Team leader that the line would be restored and confirms on the recorded call that it was their fault. before she agreed to restore she said it impossible for them to restore and it cant be done and then 5 mins later i got a call back stating it can be done.... lies , lies and more lies... Anyway i then decide i just want to remove myself from this service provider as i cannot take listen to their ********* stories as they sound as if they making it up as they go along. I then request that i want nothing to do with them and request to cancel the UPS which i initially agreed to keep and pay that but after the service i received i wanted to cut ties. Nothing was communicated to me after I was promised a call back and never received any call back( this was from Iris who is apparently a retention manager what he role is i dont know as there was never an attempt to retain a loyal paying customer who never missed a payment. I then get a email advising i am in arrears, I contact Vox and advised I communicated that i did not want the UPS which clearly they chose not to hear when i requested it just like all the miscommunication Vox has with their customers. After back and forth calls using my airtime hold for long periods of time i make arrangements with Naledi Masuku in accounts for the hardware to be collected and she promises she would call be back with a collect date as i explain we are on a hybrid system at work and i need to make sure someone is at home. Once again she apparently said she tried calling me but never got through and went ahead and scheduled her own collection date. Luck for me my husband had not left for work yet and he was there to give the hardware. I then contacted her as i was not contacted again to follow up but i called to ensure everything will be removed from my name, and she confirms telephonically she will request that everything be removed and she send a confirmation via email. this was 03 March after numerous emails and calls waiting for call backs once again.... 25 March i received a sms advising I still owe R4175 i was shocked out my mind as per my email on the 11/03/2022 I was query a bill of R481. Please be aware of this company as they are untruthful and make their own things up. I havent been with company since last year September how can i have a bill on R4175. Once again i must follow up after i received a email from Naledi confirm everything will be credited from my account. I will be making contact with the ombudsman as this has gone on way to long....