VOX Pathetic!

Vox is pathetic! I've been having billing problems for months that no one could help to a point where I have given up. I have signed for a 50Mbps fibre line, and I have never been able to get the correct speed since day one (it fluctuates between 27 Mbps to less than 1Mbps). They keep escalating and no improvement. Now my is suspended account a week after making an arrangement with debtors customers inconveniencedepartment! Communication is very poor between department, and within to the