VOX - PATHETIC!

I have never experienced such poor customer service. I have order my fiber line through TT Connect and in the process I have tried to change over from Afrihost (ISP) to VOX. As my order was cancelled with them, last year around June side already, as there was no fiber in my area (As per there site, there was). TT Connect installed fiber in my area since and after around three visits over a two month period, they have finally installed it. All that is required is my router to be installed by my ISP. During this process I placed an order with VOX as soon as fiber became available. However, it still states, months after, that I am with Afrihost and I’m NOT. I have been calling TT Connect month after month to change this. And each week VOX blames TT Connect and then TT Connect blames VOX. I don’t see why it takes so long and how hard it is to just sort this issue out.

Last week I called TT Connect around 2 x in the morning to find out why my order hasn’t been released to VOX yet and at the time they answered the call, on both occasions, and I could hear the staff talk and they then just put the phone down. I finally reached a lady called Lebogang and she was absolutely useless, she told me to contact my ISP and my ISP (VOX) said that I still am with another ISP (Afrihost) according to what they have from TT Connect. She said that she would contact me back and has not since. I called her back this morning and she said she needs to get her notes, which took 30+ min before the line was cut. Still has not made the effort to call me back. Or email me. She couldn’t even address myself on the phone properly. And as for VOX. I have been speaking to Philp, from there sales department. And each time I have to asking him about the situation and only then will I get a response. And also stating he will revert back, which doesn’t happen.

I can’t believe the amount of effort a customer needs to put in, in order to get a simple thing done. The service from both sides have been absolutely pathetic especially that of TT Connect. And all that is required is a simple router?? I would not recommend anyone to make use of both these business.