LA
Llewellyn A
1 reviews | Active since Jul 2018
06 Feb 2023, 16:49
Vox Overcharge my VOIP account and refuse to resolve it and Blacklisted an account that is not OVERDUE
I am extremely disappointed in the Vox Telecom team, this is now the 2nd time i'm having issues with Vox, first it was when i moved and they did not process my cancellation and thus leaving me to pay for fibre and not have the benefit of the product. Now 3 years later they blacklisted my account for no apparent reason...my account is up to date. When i tried to purchase online via UPS product my account was flagged as blacklisted... totally unacceptable. In addition to this they have been overcharging me for a full 12 months now i am paying R380 for VOIP and should only have paid R171 ????? I also tried contacting their accounts but been waiting on the phone for 32min. Then even tried technical support all they say is my account is BLACKLISTED ????????????????????????????????????????????????
I've tried to query this via calling them *** & *** also sent numerous email logging the query. All i get is Ticket update confirmations VOX***3.....pathetic afterservices... Account Number: ***
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
06 Feb 2023, 21:03Good day Llewellyn Abrahams,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply06 Feb 2023, 21:03
Official
Good day Llewellyn Abrahams,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
LA
Llewellyn A's updateReviewer Update
08 Feb 2023, 08:31Still nothing - Vox Telecom is pathetic...they don't care about their clients. Overcharging, blocking you account for no reason. Accounts department still on holiday it seems
This is the error it continues to give me when i try to purchase product online.
No quotes may be created for suspended or terminated master account [***]
This is the error it continues to give me when i try to purchase product online.
No quotes may be created for suspended or terminated master account [***]
LA
Llewellyn A's update08 Feb 2023, 08:31
Reviewer Update
Still nothing - Vox Telecom is pathetic...they don't care about their clients. Overcharging, blocking you account for no reason. Accounts department still on holiday it seems
This is the error it continues to give me when i try to purchase product online.
No quotes may be created for suspended or terminated master account [***]
This is the error it continues to give me when i try to purchase product online.
No quotes may be created for suspended or terminated master account [***]
LA
Llewellyn A's updateReviewer Update
08 Feb 2023, 08:33They keep saying they will attend to it... but with so many bad reviews how can they even get back to their clients issues.... its seems the business has grown so big, too big for them to handle. Who is the CEO of this company,
LA
Llewellyn A's update08 Feb 2023, 08:33
Reviewer Update
They keep saying they will attend to it... but with so many bad reviews how can they even get back to their clients issues.... its seems the business has grown so big, too big for them to handle. Who is the CEO of this company,
LA
Llewellyn A's updateReviewer Update
08 Feb 2023, 08:39for a company worth over R1. 6 billion you would think its customer care and Accounts departments would be able to handle a few customer queries, but not even close. It seems this company is only interested in finalising sales and no after service..... POOR POOR SERVICE VOX i've been your client for almost 5 years and this is the 3rd time i'm struggling...not one to just throw in the towel, but i am considering strongly, also i've reffered many businesses to Vox, i regret it all now. its the 3-4 th day and no one has contacted me re my Blocked account?>???? my account is not in arrear........also the overcharging for a full year now....
LA
Llewellyn A's update08 Feb 2023, 08:39
Reviewer Update
for a company worth over R1. 6 billion you would think its customer care and Accounts departments would be able to handle a few customer queries, but not even close. It seems this company is only interested in finalising sales and no after service..... POOR POOR SERVICE VOX i've been your client for almost 5 years and this is the 3rd time i'm struggling...not one to just throw in the towel, but i am considering strongly, also i've reffered many businesses to Vox, i regret it all now. its the 3-4 th day and no one has contacted me re my Blocked account?>???? my account is not in arrear........also the overcharging for a full year now....
LA
Llewellyn A's updateReviewer Update
08 Feb 2023, 08:41Your responded to me on the 6 Feb that someone would contact me...it is the 8 Feb no one has contacted me to date.
my contact nr which you have because one of it has been issued by you.
***
***
***
my contact nr which you have because one of it has been issued by you.
***
***
***
LA
Llewellyn A's update08 Feb 2023, 08:41
Reviewer Update
Your responded to me on the 6 Feb that someone would contact me...it is the 8 Feb no one has contacted me to date.
my contact nr which you have because one of it has been issued by you.
***
***
***
my contact nr which you have because one of it has been issued by you.
***
***
***
Vox Telecom's replyOfficial
13 Feb 2023, 07:28Good day, Llewellyn A
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply13 Feb 2023, 07:28
Official
Good day, Llewellyn A
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox