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Cobus O

1 reviews | Active since Jul 2021

01 Apr 2022, 14:55

VOX Over-promising and Under-delivering Again, like usual

Vox is at it again... Telling me to Phone Vumatel in regards to an activation inquiry. What's the point of dealing with VOX as an ISP when every time they tell me to phone the back end provider....

Like Usual VOX is over-promising and under-delivering on Big Scale yet again. First I was promised that there will be no downtime in regards to line speed changes, then it was said maybe a day.... Today I am stuck without any connection and with no feedback from VOX. Every time it is we are waiting on Vumatel or PMO and then I get told to phone Vumatel.... I am wondering here who is my ISP then???

Friendly warning VOX, if this issue is not resolved today I am done with VOX. Since no activation has not taken place at this point you cannot ask for any clawback fees since the activation in question never happened on my side.

Agents Dirk Ottersbach at least has the decency to reply to emails although telling me to phone Vumatel is not the way to go about it and Mundi Mutshekwa does not even respond to email.

0
Replies (5)
Vox Telecom
Vox Telecom's reply01 Apr 2022, 15:58
Official
Good day, Cobus O 
 
 Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox   
CO
Cobus O's update01 Apr 2022, 16:34
Reviewer Update
Dear Vox

There is still no service and there 30 min left before COB the day...

I started this enquiry at 7:14 am and first response came at 8:16 am. Whole day has gone by with nothing happening...

This after I enquired aboit this activation the morning of 26th of March and was assured the activation is scheduled for today...

What is happening?
CO
Cobus O's update01 Apr 2022, 18:09
Reviewer Update
Thank you VOX for *****ing me over. I am now stuck with out internet for the weekend. VOX had the whole day to sort out this issue no one is able to do it.

Vox telecom is the worst ISP i have dealt with, this activation has been coming since February and I even send an follow up email and still Vox failed to deliver.

Vox did not stand by their Code of Conduct in this matter, to which I say they should change the bubble text to say To be Ignored, clearly I am being ignored and not heard.

I am starting official complaint in this regard and then from their I am moving the issue to ICASA complaints. Every time I have issues I have to escalate the matter before anything gets done about it and enough is enough.

Anyone reading this. DO NOT USE VOX AS AN ISP. Vox will rip you off and abuse your trust in them just to get your money in their pockets.
CO
Cobus O's update04 Apr 2022, 14:06
Reviewer Update
Dear Vox

When i can expect to get some feed back with this matter.

You already had the whole weekend plus another 6 hours today and still nothing.

Vox Telecom
Vox Telecom's reply11 Apr 2022, 17:00
Official
Good day ,  Cobus O 

Thank you for your patience whilst this matter was being attended to. 
 
Kindly note that we have received confirmation that the services have been reactivated , 
We received confirm that your router has been set up temporarily  until the self install unit has been delivered. 

 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox