Vox over charging clients

Item: Vox Telecom
Rating: 1
Author: Eugene B

All Vox clients must check their statements and make sure that they are charged thecorrect prices. I was over charged almost R300 per month for years because I did not phone them to asked why I was paying for old products. There repsonse is that clients must check monthly to make sure the products does not change. After fixing the products they charged me once again for prodcuts that I don't even have and they refuse to credit those products.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

20 May 2022, 08:19

Good day, Eugene B

Thank you for your review.

Kindly note that the details of this query has been sent to the Sales Management team to investigate and assist with the resolution.

Customers are also empowered to make available adjustments on all current subscriptions via the self-service Customer Portal.

Any customer experiencing difficulty or require assistance are more than welcome to contact our sales department via *** or on *** from where our dedicated sales team will be of assistance on any package or price changes going forward.

We will contact you directly to assist with the complaint.

Regards
Vox

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Vox Telecom's reply20 May 2022, 08:19

Official

Vox Telecom's replyOfficial

24 May 2022, 13:21

Good day, Eugene B

Thank you for your patience whilst this matter was being investigated.

We have received confirmation that the necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account

Should you require any further assistance, please do not hesitate to contact us on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply24 May 2022, 13:21

Official