Vox Outages - 3 days no internet

I am extremely disappointed in vox services. This occurred from my initial sales upgrade to my services post installation. I subscribed to a 50/50 line month to month contract. To date, my account is reflecting a 20/20 contract. I spoke numerous time to the sales people to resolve this and 3 weeks later, nothing. Apparently, there system can not handle the change. I am a week in and it is going on 3 days where I don't have any internet service. I had to call vox to let them know that their service is down. I spoke to one of their many technical guys (Michael, Andrew, Thomas etc. Andrew told me that there is 24-48 hour lead time. Now that I am in my 48 hour, I am told by Andrew that it 48-72 hours; 3 days to resolve an issue. I was further told that they do not have monitoring devices to know when their clients have the service turned down and further they wait for TT connect to come back to them. There appears to be no proactiveness on Vox to expedite TT connects delays in getting services back on track. I still do not know have any inclination when my service will be active again, Vox tells me that they do not have the facility to monitor and track this outage to give me a credit on my account for the time there was no service rendered to me. This is a rip-off. If there is another service provider that is more stable and proactive, I would be moving to them soon if Vox does not take their customer service seriously.