LC
Lisa C
1 reviews | Active since May 2018
26 Oct 2022, 12:10
Vox Openserve Telecom service
No assistance Received to sort out my router line that keeps getting disconnected and the fact that I have been promised technicians to sort out extenders for me THREE TIMES I AM SITTING WITH NO WORKING VOX OPENSERVE FIBRE which was installed 7 October IT IS NOW 26 OCTOBER 20 DAYS LATER AND NOTHING!!! I WILL NOT BE PAYING FOR THESE DAYS WHICH I HAVE HAD NO SERVICE
NOBODY GETS BACK TO ME WORSE SERVICE EVER!!!
How are we as customers supposed to get any support when nobody seems interested. I feel cheated and **** to and expected to pay for a service I am not receiving
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
26 Oct 2022, 12:50 Good day , Lisa C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply26 Oct 2022, 12:50
Official
Good day , Lisa C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Oct 2022, 11:50Good day, Lisa C
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the LAN cable was reconnected from port 1 on the ONT and router reconfigured by our onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the LAN cable was reconnected from port 1 on the ONT and router reconfigured by our onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply28 Oct 2022, 11:50
Official
Good day, Lisa C
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the LAN cable was reconnected from port 1 on the ONT and router reconfigured by our onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the LAN cable was reconnected from port 1 on the ONT and router reconfigured by our onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox