Vox one of the Worst customer service

I've sent vox a request via email on the 3rd of April to migrate me to a promotional fiber plan they never responded to my email till today the 11th April but they are so quick to send connectivity suspension emails even when you request migration from those departments they can't come up with a resolution the sales department is even worse when you phone them they'll keep transferring you to the next person till you run out of airtime and no 1 will ever get back to you to make sure you're query was resolved this is one of the worst experiences I've had and wouldn't recommend anyone to make use of vox services