1 reviews | Active since Aug 2011

14 Apr 2024, 08:22

Vox off again, blaming Frogfoot

Spoke to Vox last night due to an outage again. 6th time in less than 2 months. Some people in my area have been off for 8th time. Every time contact is made with Vox, it is stated that it is a Frogfoot issue.I just spoke to Frogfoot and it was an ISP issue once again.So who does the true maintenance issue lie with?Vox off course!Is maintenance being done?Why always the configuration issues?Vox cannot take on more and more clients if the ones you currently have cannot even be kept happy and given a stable line.And if it was a Frogfoot issue, my neighbours who are with WebAfrica/Frogfoot would have also been off.our area only has Frogfoot cables so Vox is to blame!Please stop passing the buck and take responsibility.You cannot charge clients over R700 per month for such unstable internet.I regret signing with Vox

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Replies (2)
Vox Telecom
Vox Telecom's reply14 Apr 2024, 08:44
Official
Good day Liezel LThank you for your post.Kindly note that the details of your complaint has been sent to technical team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox

Vox Telecom
Vox Telecom's reply16 Apr 2024, 13:23
Official
Good day ,  Liezel L
 
 Thank you for your patience while this matter was being investigated. 
  
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. 
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting. Unfortunately the request had to be closed as we were unable to reach you.
 
The line is testing stable currently.

Should you require any further assistance, please do not hesitate to contact us. 

 Kind Regards, 
 Vox