BP
Bruce P

1 reviews | Active since Jul 2011

02 Jun 2024, 13:43

VOX notice period unacceptable

Dear current and future VOX customers, after being a loyal and on time paying client of just under R3000 per month for over 3 years, the business that had a internet line was going through a restructure and down sizing therefore a 6 week notice was provided to VOX, after I hear that a 3 month notice period is required and that VOX would not change this due to a contract they have with Frogfoot.

After many emails and communication one would think that with the every changing dynamics of business situations would provide a customer with some form of flexibility.

Obviously this is not the case with VOX as a customer friendly service provider - rather a contractual, small print company that does not care about the small businesses out there… just making you aware.

Thanks

0
Replies (3)
Vox Telecom
Vox Telecom's reply02 Jun 2024, 14:24
Official
 Good day,  Bruce 

Thank you for your review.

 Please note that the details of your complaint has been sent to the Account Manager for assistance. 
 
 We will make contact with you directly to assist with your complaint. 
 
 Kind Regards, 
 
 Vox 

Vox Telecom
Vox Telecom's reply06 Jun 2024, 10:04
Official
 Good day,  Bruce 
  
 Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that the Accounts Manager has sent correspondence to you pertaining to your query outcome thereof. 
We received feedback that a 3 Calander month cancellation period applies.

Should you require any further assistance, please do not hesitate to contact us


 Kind Regards, 
 Vox
BP
Bruce P's update06 Jun 2024, 11:55
Reviewer Update
Dear VOX
What’s the reason for a 3 month cancellation period - this seems to be an excessive time period.