DD
Daniel D
1 reviews | Active since Jul 2011
04 Jul 2022, 08:14
Vox not treating us as consumers fairy, Thobane Dhlamini
I'm still experiencing problems a month later from when I placed a fibre order through Thobane Dhlamini our line is still not working the explanation given is that Vumatel has not handed the fibre line to Vox. All the infrastructure is pre existing and when Vumatel tested the line it worked. Vox is not treating us fairly as the consumer and it seems no one is taking responsibility at all. I must say Tshepo Collen Mothiba has been trying his best to assist with no success. Please Vox can you get this fibre line running urgently as it's affecting the productivity of the entire household.
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Vox Telecom's replyOfficial
04 Jul 2022, 11:15 Good day, Daniel D
Thank you for your post.
Kindly note that the Project Management team will be in contact soonest.
The original complaint is still open , A fault was logged with the Network Provider, Vumatel for the SDM team to urgently go out to circuit provision the link .
Kind Regards,
Vox
Thank you for your post.
Kindly note that the Project Management team will be in contact soonest.
The original complaint is still open , A fault was logged with the Network Provider, Vumatel for the SDM team to urgently go out to circuit provision the link .
Kind Regards,
Vox
Vox Telecom's reply04 Jul 2022, 11:15
Official
Good day, Daniel D
Thank you for your post.
Kindly note that the Project Management team will be in contact soonest.
The original complaint is still open , A fault was logged with the Network Provider, Vumatel for the SDM team to urgently go out to circuit provision the link .
Kind Regards,
Vox
Thank you for your post.
Kindly note that the Project Management team will be in contact soonest.
The original complaint is still open , A fault was logged with the Network Provider, Vumatel for the SDM team to urgently go out to circuit provision the link .
Kind Regards,
Vox