AB
Andre B
1 reviews | Active since Dec 2021
22 Mar 2024, 13:26
Vox not so telecoms
Good afternoon, this is really getting out of hand, I am struggling to get assistance. I have phoned 4 times now, everytime the call drops because I am being transfered from pillar to post. I don't know where their employees gets their training from, but they should go and ask for their money back, because they give the ****tiest service. They are not doing me a ****en favour, I'm paying my hard earned cash for service, which they are not giving me. I am really fed up with this ****. I need my bill sorted out, so I can make payment asap.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
22 Mar 2024, 14:11Good day, Andre.
Thank you for your review.
Kindly note that we have escalated the details of your query to our Accounts team to investigate and contact you to assist with the resolution thereof.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the details of your query to our Accounts team to investigate and contact you to assist with the resolution thereof.
Kind Regards,
Vox
Vox Telecom's reply22 Mar 2024, 14:11
Official
Good day, Andre.
Thank you for your review.
Kindly note that we have escalated the details of your query to our Accounts team to investigate and contact you to assist with the resolution thereof.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the details of your query to our Accounts team to investigate and contact you to assist with the resolution thereof.
Kind Regards,
Vox
Vox Telecom's replyOfficial
27 Mar 2024, 22:15Good day, Andre.
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that one of the two top-ups purchased has been credited back to your account.
The updated Statement has been sent to you.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that one of the two top-ups purchased has been credited back to your account.
The updated Statement has been sent to you.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's reply27 Mar 2024, 22:15
Official
Good day, Andre.
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that one of the two top-ups purchased has been credited back to your account.
The updated Statement has been sent to you.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that one of the two top-ups purchased has been credited back to your account.
The updated Statement has been sent to you.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox