KM
Khutso M
1 reviews | Active since Mar 2023
06 Mar 2023, 13:01
Vox not responding to email an account mot being closed
We jave reported this company 4 times already an still Not getting assistance,VOX***8,we have tried to close this account since thr 14th Decemeber an no assistance was received , the sealed camera hired in 2020 was returned hy couried on the 28th February as reuqqted an no communication what so ever wqs recieved from the so called company,i have send several email last week an we being ignored,i have send another email this morning an cc complains an accpunt an help department an no single department responded us,why is this a hassle to close this account if we gave hou back ypur cameras ? Why are we receiving such a disrespectful behaviour from vox ,i installed fiber at my apartmennt at The Blyde and due to this behaviour im no longer intrested in them,il log in cancellation for fiber also
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
06 Mar 2023, 13:33Good day , Khutso M
Thank you for the review.
We already received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We already received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Vox Telecom's reply06 Mar 2023, 13:33
Official
Good day , Khutso M
Thank you for the review.
We already received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We already received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
KM
Khutso M's updateReviewer Update
07 Mar 2023, 11:29I have reported this matter,no one called us ,i have send several emails even in the morning an you have not responded to us,you guys are not to our emails,cameras has been returned to you still sealed on the 28th february,you have not even bothered to confirm ,i have reported this matter here yesterday an always uou telling us you escalating an you doing nothing, this company is really treating us so bad, we are not gona escalate this matter to our legal team because we tired , why must we fight to get something closed ?
KM
Khutso M's update07 Mar 2023, 11:29
Reviewer Update
I have reported this matter,no one called us ,i have send several emails even in the morning an you have not responded to us,you guys are not to our emails,cameras has been returned to you still sealed on the 28th february,you have not even bothered to confirm ,i have reported this matter here yesterday an always uou telling us you escalating an you doing nothing, this company is really treating us so bad, we are not gona escalate this matter to our legal team because we tired , why must we fight to get something closed ?
KM
Khutso M's updateReviewer Update
08 Mar 2023, 10:03Its day 3 today still no respond to investigating department,vox really doesnt take their client serious
KM
Khutso M's update08 Mar 2023, 10:03
Reviewer Update
Its day 3 today still no respond to investigating department,vox really doesnt take their client serious
Vox Telecom's replyOfficial
09 Mar 2023, 10:53 Good day, Khutso M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply09 Mar 2023, 10:53
Official
Good day, Khutso M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
KM
Khutso M's updateReviewer Update
09 Mar 2023, 11:01Good day,does it mean this matter is resolved an account will be closed because the hardware was already send by the 28th,is this confirmation the hardware was recieved because no one from vox called to confirm an we send several emails foe confirmation an received no respond the whole of last week an till today ?
Can we get clarity on the next step.
Can we get clarity on the next step.
KM
Khutso M's update09 Mar 2023, 11:01
Reviewer Update
Good day,does it mean this matter is resolved an account will be closed because the hardware was already send by the 28th,is this confirmation the hardware was recieved because no one from vox called to confirm an we send several emails foe confirmation an received no respond the whole of last week an till today ?
Can we get clarity on the next step.
Can we get clarity on the next step.
KM
Khutso M's updateReviewer Update
09 Mar 2023, 15:58Can we get clarity on how you got to R1900 for 2 months,we really not gona wait an be ****** like this,how much was the monthly instalment an how did you get to R1900,1stly this account was suppose to have been closed end of january an it wasn't closed
KM
Khutso M's update09 Mar 2023, 15:58
Reviewer Update
Can we get clarity on how you got to R1900 for 2 months,we really not gona wait an be ****** like this,how much was the monthly instalment an how did you get to R1900,1stly this account was suppose to have been closed end of january an it wasn't closed
KM
Khutso M's updateReviewer Update
09 Mar 2023, 16:01An another rhings those cameras were never used,they came back to you sealed,can i get answers on how you ended up with that amount on unused cameras
KM
Khutso M's update09 Mar 2023, 16:01
Reviewer Update
An another rhings those cameras were never used,they came back to you sealed,can i get answers on how you ended up with that amount on unused cameras