MR
Magda R
1 reviews | Active since Aug 2011
26 Sept 2022, 13:12
Vox not rendering service to connect to firbe
For more than a month, 2 quotes later and numerous calls, I still was not successfull to get connected to Vumater ready installation. Is there anyone out there that can help me? Quote ***, Q***, Q***. The latter, which I accepted, was declined by Vox because of lack of info on the 6th of September withou informing me. Vox does not respond to emails. PLEASE help!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
26 Sept 2022, 14:09Good day, Magda L
Thank you for your query.
Kindly note that the details of your query has been sent to our sales team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our sales team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply26 Sept 2022, 14:09
Official
Good day, Magda L
Thank you for your query.
Kindly note that the details of your query has been sent to our sales team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our sales team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
MR
Magda R's updateReviewer Update
28 Sept 2022, 06:52The Sales Team sent me a confirmation that my application was handed to the project team and I had to accept the quote again. 2 days later and another empty promise that it will be installed within 2 days. Is there a person/manager/director in Vox that can deliver or ensure that someone else deliver the promises they have made? Not just say that it will be pass on? For the record, the whole delay is caused by mistakes and incompetency of VOX personnel.
MR
Magda R's update28 Sept 2022, 06:52
Reviewer Update
The Sales Team sent me a confirmation that my application was handed to the project team and I had to accept the quote again. 2 days later and another empty promise that it will be installed within 2 days. Is there a person/manager/director in Vox that can deliver or ensure that someone else deliver the promises they have made? Not just say that it will be pass on? For the record, the whole delay is caused by mistakes and incompetency of VOX personnel.
Vox Telecom's replyOfficial
30 Sept 2022, 13:03Good day, Magda L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply30 Sept 2022, 13:03
Official
Good day, Magda L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox