VOX, not providing call logs. BAD Service!!!

I have been trying for about a week to get call logs on my voip phone from Vox. after closing the first ticket lodged with them without any real help I logged another ticket requesting the same.

A staff member emailed me to find out for which dates I need the report and I rep**** within two minutes no reply. I have now sent them numerous emails and even asked that the matter be escalated to management and they just seem to be ignoring my emails.

I made them aware that this information was needed for a hearing that was supposed to be today at 12h00 and after having SEESA representatives and a suspended employee wait for 45 minutes I had to postpone the hearing indefinitely as I can not seem to get any answers from VOX.

Quick to make a sale, but absolutely horrible after service, rather go with another company for any telephony services.