Vox not interested in my business

I would like to express my dissatisfaction with VOX. On 2 separate occasions when attempting to upgrade my fibre line am I given 1 quote of which I am then contacted to advise that the quotation value received online differs from the quote I received.

The very first application that I made was for an upgrade from my 20/20 line to 100/100mbps line. I was given a quotation of R1099 for this line of which I accepted the quotation. Thereafter accepting the quotation, I get a call from your team advising me that they cannot proceed in processing my request due to an error being made on your end. Due to the new amount reflected on the quotation being too high, I could not accept the new quotation.

I find myself being in the exact same boat where I have app**** for a 50/50 speed line, I was given a quotation of R899 only to come find that another error was made within the initial quotation.

I requested for this to be escalated to management but nothing has been done! This is absolutely absurd and ********* business practice that VOX consistently delivers to their client base.