Vox not delivering service

I have app**** for fibre via DSL Telecoms. Since the fibre installer has installed the fibre in my home, DSL Telecoms and I have sent numerous emails to Vox requiring an update on progress for providing the router and configuration thereof, and no response from Vox. I have been calling Vox myself since Friday, every day, and has been assured that it should take 2 working days. Every day I phone the same standard answer is supp****. When speaking to Vox, I asked that I get called back with feedback, but has not received any calls - I need to follow up the next day again at my cost.

As this is now silly season, I doubt that I will get any service this year, which will leave me without broadband and phone at the end of the month as I have already given notice to my current service providers.