VOX not assisting Clients and Customers

I have called several times but the worst was yesterday. I called the Technical Team to get my internet activated. I held in for about 25 minutes before my call was answered. I explained that I was not getting help to get my internet connected. She she would put me through to the Project Management Department. Only to have her put the phone down and not transfer me. I called again and another Gentleman said to me he would talk to Project Management Department and put me on hold for approximately 20 minutes. Then he connected with me and said he would call Vodacom whilst I was on hold. I waited about 40 minutes and did no hear from him. I call that shocking service. It was clear that neither agent was committed to assisting me. I have have made several other calls with no answer. I have dealt with Vox in the past and did not experience the poor service I received. If the resolve the queries they will reduce the number of calls. I am utterly disappointed!!!! We pay for our services and assisting the clients pays their jobs. PLEASE CAN SOMEONE ASSIST ME? I work from home and I have missed my deadline as a result. This is URGENT, please.