CS
Celeste S

1 reviews | Active since Jan 2012

07 Nov 2023, 15:14

VOX NON SERVICE PROVIDER

I have been trying to cancel 3 Vox business accounts since March 2023. My key account holder at Vox has done absolutely nothing to help me. I have emailed, phoned , begged, thrown tantrums, pleaded. Nothing helps. My bank accounts were just deboted month after month. Brenton said he had habnded it over to cancellations and a full refund would be given........ To date NOTHING, NO REFUND, NO COMMUNICATION

0
Replies (2)
Vox Telecom
Vox Telecom's reply07 Nov 2023, 15:41
Official
 Good day, Celeste
 
 Thank you for your review.
 
 Please note that the details of your complaint has been sent to the Account Manager for assistance. 
 
 We will make contact with you directly to assist with your complaint. 
 
 Kind Regards,  
 Vox   
Vox Telecom
Vox Telecom's reply08 Nov 2023, 12:48
Official
Good day, Celeste 
 
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation that the Account Manage has made contact and assisted accordingly. 
The account manager will keep ownership until resolution is confirmed. 
 
Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards, 
Vox