Hellopeter
Share Your Experience
DS
Donna S

1 reviews | Active since Dec 2025

14 Dec 2025, 13:34

Vox non communication

I was without fibre connection for 10 days. The company did not pick up that there was a problem with connection until I kept bothering them. Now they won't even credit me for the time or at least 50%. I need another company

0
Replies (5)
Vox Telecom
Vox Telecom's reply14 Dec 2025, 14:23
Official
Good day Donna S, 

Thank you for your review.

Kindly note that we have logged a request for our Accounts team to contact you to further assist with the billing query.

Feedback will be provided as soon as possible.

Kind regards,

Vox

Best regards,

DS
Donna S's update14 Dec 2025, 14:27
Reviewer Update
I was told by Vox that they cannot take responsibility for non connection. At least, as I said, after 10 days of inconvenience, meet us halfway!
Vox Telecom
Vox Telecom's reply14 Dec 2025, 14:35
Official
Good day Donna S, 

Thank you for your review.

We have logged a request for our Accounts team to investigate the matter and contact you with feedback. 

Kind regards,

Vox

Best regards,

Vox Telecom
Vox Telecom's reply19 Dec 2025, 07:54
Official
Good day Donna S, 
 
Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.

Regards
Vox

Best regards,

DS
Donna S's update19 Dec 2025, 10:13
Reviewer Update
Thanks to vox fibre for finally sorting out my issue and providing me with a credit refund for the time I was without fibre. Regards D. Stevens