KN
Khathu N
1 reviews | Active since Feb 2014
07 Jun 2026, 08:28
Vox No Wifi for two weeks
I am a wifi user for Vox in Pretoria and have been with no WiFi for two weeks (since 25 May 2026). I logged a ticket and after numerous remote attempts to solve they still have not resolved my issue. A technician was scheduled to come to assist last Friday and this person never pitched. When I texted the person they WhatsApp just blue ticks with no response. The customer number when I call they say they’ve escalated yet nothing no has been actioned to assist me.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
07 Jun 2026, 08:53Good day Khathu N,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Support team; they will follow-up with the Network Provider and contact you with an update as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Support team; they will follow-up with the Network Provider and contact you with an update as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Vox Telecom's reply07 Jun 2026, 08:53
Official
Good day Khathu N,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Support team; they will follow-up with the Network Provider and contact you with an update as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Support team; they will follow-up with the Network Provider and contact you with an update as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Vox Telecom's replyOfficial
12 Jun 2026, 10:27Good day Khathu N,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply12 Jun 2026, 10:27
Official
Good day Khathu N,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox