DW
Dean W
1 reviews | Active since Oct 2018
01 May 2022, 09:35
Vox "no service" no help
Vox does a "maintenance " little or no internet for over a week now. Every call I've ever had ...the microwave or the neighbour's are to blame. Been waiting for a week now for a technician to call regarding a site visit. Who do we need to speak to to get service.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 May 2022, 10:19Good day, Dean W
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 May 2022, 10:19
Official
Good day, Dean W
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
09 May 2022, 10:26Good day , Dean W
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity and speed issues were addressed and the Vox router was replaced .
Vox has emailed you a quote for Q*** RTP-Link Deco E4 AC1200 Whole-Home Mesh Wi-Fi System (2 Pack)
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity and speed issues were addressed and the Vox router was replaced .
Vox has emailed you a quote for Q*** RTP-Link Deco E4 AC1200 Whole-Home Mesh Wi-Fi System (2 Pack)
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply09 May 2022, 10:26
Official
Good day , Dean W
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity and speed issues were addressed and the Vox router was replaced .
Vox has emailed you a quote for Q*** RTP-Link Deco E4 AC1200 Whole-Home Mesh Wi-Fi System (2 Pack)
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity and speed issues were addressed and the Vox router was replaced .
Vox has emailed you a quote for Q*** RTP-Link Deco E4 AC1200 Whole-Home Mesh Wi-Fi System (2 Pack)
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox