VOX no service

If there was a zero star rating I would much more prefer giving it a zero

I moved into a new flat. There is a fibre line already installed. As the line was only cancelled at the end of October, only after several calls was it stated the line will only be released in 30 days. After the 30 days - I called to ensure the line was released. Still not. Thereafter after several mails, phonecalls, some more phonecalls, being transferred several times, promises to being phoned back with the result - STILL nothing. I am working from home - and we moved to this apartment due to this specific reason, however I don't have internet as I cannot activate my line with the ISP of my choice. This is utterly ridiculous, as I was not even the VOX client (the previous tenant was) and I have to sit with this BS.

They will defs be hearing from the onbudsman.