Vox - no sense of accountability

Vox telecoms have no sense of customer services. Have been disconnected since Monday night. I know that vumatel owns the infrastructure. But when you talk to Vox technical sme’s, they have different excuses with any knowledge of what is going on. They have no drive to assist their customers and drive vumatel to get their connections up asap. A dull mindset of not our accountability not our drive to get it up.

Had multiple phone calls with different answers of what is going on. Talked to a Vox manager regarding our area. Multiple houses in our streets have connectivity’s which the manager confirmed that it cant be part of the global outage in Alberton. This confirms that Vox have not drive to assist their customer. They just blame Vumatel and make no effort to investigate and assist their customers.

Is really bad service from a well recognised ISP. By this time, supporting process and procedures should have already been sorted out by such big ISP company.