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Gavin C

1 reviews | Active since Sept 2012

12 Feb 2024, 09:20

VOX no response

I am unable to get any response from Vox on their support lines. I have been trying to get support for three days now! This is affecting my business and I pay good money for the connection. I need a technician to come and fix whatever is wrong.

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Replies (4)
Vox Telecom
Vox Telecom's reply12 Feb 2024, 09:48
Official
 Good day,  Gavin 
 
 Thank you for your review.
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist.
There is no open tickets logged.
 
The Technical Support team is available 24 hours a day, 365 days of the year.

 Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email: ***
 
Kind Regards, 
Vox 
GC
Gavin C's update13 Feb 2024, 09:49
Reviewer Update
The reason their are no tickets logged is because no tickets are being logged on your side. I have done so many times with no success. On YOUR portal it says no outages in Cape Town yet Observatory is experiencing a VUMATEL outage for three days now. I cant receive any updates re the outage? Why not?
My business is suffering and I am keen to move providers just as a protest. Someone contact me please?
GC
Gavin C's update14 Feb 2024, 12:24
Reviewer Update
Somebody called me yesterday to say a technician would call me to come out and fix whatever is wrong. Still waiting.
Vox Telecom
Vox Telecom's reply16 Feb 2024, 11:10
Official
Good day,Gavin
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after router was replaced.

Should you require any further assistance, please do not hesitate to contact us.
Kind Regards, 
Vox