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Edmund T
1 reviews | Active since Oct 2013
18 Nov 2022, 20:02
VOX: No Internet Service Provider
I'm a new customer. I app**** for a Vox fibre package. They inform me I have to cancel my existing ISP before I can migrate. A Month later on a Friday... Surprise!!! You're now with Vox. No internet connection on my line. Monday, receive the router and the thing won't install on my line. Spend 30 min on hold to customer service department to speak to technician. Register a fault online instead. Ticket ***. Response: Call out request been logged with on-site department. New ***. Technician scheduled for Friday. Friday Technician doesn't show, no response or explanation, and still without internet for another weekend.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
18 Nov 2022, 20:50Good day Edmund T, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply18 Nov 2022, 20:50
Official
Good day Edmund T, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
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Edmund T's updateReviewer Update
19 Nov 2022, 10:27Because of a one of a kind very helpful Vox technician, I was able to self install my router. But there's still a lot you can do to improve your service delivery and after hours help. I suggest getting more IT specialist at your call centres. I will change my review over time if services improves.
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Edmund T's update19 Nov 2022, 10:27
Reviewer Update
Because of a one of a kind very helpful Vox technician, I was able to self install my router. But there's still a lot you can do to improve your service delivery and after hours help. I suggest getting more IT specialist at your call centres. I will change my review over time if services improves.
Vox Telecom's replyOfficial
19 Nov 2022, 12:28Good day Esmund T,
Thank you very much for the positive feedback.
We will ensure that all concerns are raised with our Management team.
Kind regards
Vox
Thank you very much for the positive feedback.
We will ensure that all concerns are raised with our Management team.
Kind regards
Vox
Vox Telecom's reply19 Nov 2022, 12:28
Official
Good day Esmund T,
Thank you very much for the positive feedback.
We will ensure that all concerns are raised with our Management team.
Kind regards
Vox
Thank you very much for the positive feedback.
We will ensure that all concerns are raised with our Management team.
Kind regards
Vox
Vox Telecom's replyOfficial
21 Nov 2022, 10:40Good day, Esmund T,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply21 Nov 2022, 10:40
Official
Good day, Esmund T,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox