NJ
Nick J
1 reviews | Active since Feb 2021
15 Jul 2024, 09:59
Vox no internet for 11 days and counting- no feedback- no resolution-pathetic service provider
Pathetic service, pathetic communication, ineffective- no internet for 11 days and counting. Glenhazel had an outage since Friday 5th July. No announcement, sms, email from VOX. Called in every day and the response was the same "Openserve issue, technicians on site, no eta, no idea as to the problem. Didn't receive a single update from VOX. Finally got an email on Friday the 12th July saying service restored. They were however not restored and we still don't have connectivity. I reported it again and they say a technician has to come. They have a 120 hour turn around-120 hours, ridiculous. Still no communication from VOX. If you want fibre, try ANYONE else!
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Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
15 Jul 2024, 10:48Good day Nick J
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***1
The Support team will follow up with the Network Provide, Openserve on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***1
The Support team will follow up with the Network Provide, Openserve on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply15 Jul 2024, 10:48
Official
Good day Nick J
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***1
The Support team will follow up with the Network Provide, Openserve on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***1
The Support team will follow up with the Network Provide, Openserve on the progress of the fault and update you on the status.
Regards
Vox
NJ
Nick J's updateReviewer Update
15 Jul 2024, 12:03Thats the same nonsense I have been hearing for 11 days. No real info, no details of the issue and no real time line. Clearly not that important to Vox
NJ
Nick J's update15 Jul 2024, 12:03
Reviewer Update
Thats the same nonsense I have been hearing for 11 days. No real info, no details of the issue and no real time line. Clearly not that important to Vox
NJ
Nick J's updateReviewer Update
15 Jul 2024, 12:04Also to note that the 1st time of any communication personally to me is after I made a complaint on Hello Peter
NJ
Nick J's update15 Jul 2024, 12:04
Reviewer Update
Also to note that the 1st time of any communication personally to me is after I made a complaint on Hello Peter
Vox Telecom's replyOfficial
24 Jul 2024, 13:51Good day, Nick
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply24 Jul 2024, 13:51
Official
Good day, Nick
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox