VOX - NO Installation done however VOX has INVOICED me for services

1 Star is TOO GOOD for VOX. EXTREMMLEY BAD SERVICE Made application well in advance of requiring the service. Informed their Sales repetitive we need INSTALLATION as the line was in the roof (renovations were being done before we moved in) and attached to it was an OLD box with no power cable and we were not even aware if it was still working. I requested installation and services after the 20th September 2021 however VOX sent the Wifi Router BEFORE the installation and when I queried the installation was informed not to worry as I will only be charged once I was able to connect to the line after the installation was done. Our building renovation was delayed and just as we started moving into the house towards the end of October 2021, I received a BILL from VOX for 3 months supply. FULL invoice for September 2021, October 2021 and then also for November 2021. All at once, this is after the sales rep said I would only be billed once I was connected. The Installation had still not been done by VOX, I spoke to the Sales rep who said she would follow up and get it sorted. I requested CREDIT as I have now been billed for services I was not able to access as they had not done the installation. I have still not received the CREDIT. I eventually advised that I wanted the account cancelled due to VOX still not having done the installation and I was not able to access the services. Still gave them about another week’s chance to do the installation of the supply however this was NOT attended to despite their Sales rep assuring me that it was being attended to and she was messaging the relevant person/s.

I then said to the Sales rep that I was no longer will to wait and that I would be making application for supply from anther service provider who by the way was able to do the installation and provide the service within one week of my application. Then they have the audacity to send me an Invoice for the cancellation of the service when they FAILED TO DO THE INSTALLATION AND PROVIDE THE REQUIRED SERVICES. When I requested from the Sales rep at VOX that they release the line this was her answer “our pmo department has confirmed that Vumatel have incorrectly activated the line. We have requested and immidiete release for you”

They then released the line.

All VOX does when you email is send you their refinance numbers, they do not get back to you, they do not sort out you queries. I tried to call the accounts department but the phone line just rings

I am still waiting for the CREDIT to be processed and for the Updated Statement with a ZERO BALANCE to be sent to me.

I have emailed them again this morning the 30th November 2021, VOX REFERNCE NUMBER VOX***0