1 reviews | Active since Jun 2018
VOX no delivery
I had signed up with a service provider for fibre at my residential address. I then had contact with VOX fibre who convinced me they would beat the delivery date of the company I had signed up with. I then canceled my contract with the original company, who by the way charged me. VOX fibre gave me a guarantee that the fibre would be connected at my house on or before the 10th of June 2018 providing is sent them my personal information, got RICA'd and enter into a contractual agreement. This I did. I have recorded every conversation with them and kept all correspondence. 10th of June came and went, and I had to purchase data for an LTE at R1110.00, from Telkom, whom I have never had a problem with. So now i have paid a cancellation fee, had to buy data from another party, and am out of pocket. I kept following up and dates change and excuses are abundant. Eventually I got hold of the Manager in Cape Town, once again recorded, who told me my area would be live on the 30th June, and I would be a priority. So i call him again today as I have to make a decision to buy data from Telkom again at R1110.00. Now there is an issue where the manager is backtracking and making excuses. I have his conversations recorded. Now i am out of pocket another R1110.00. I contacted the company that dug out the pavement in front of my house and they advised me that the manager was fully aware of the live date, 15 July, and that he had no right to miss lead me. In fact they told me to come to Hello Peter. I recommend other providers. I will be going to the Consumer Board and the Public Protector to make sure they cannot miss-informing customers on their product, claim my expenses, money for my time and inconveniences. BEWARE OF THE VOX PROMISE!!!
Good day Robert
Thank you for bringing this to our attention.
Kindly note that we are currently investigating the matter. Someone will be in contact with you.
Kind Regards,
Vox Telecom
Good day Robert
Thank you for bringing this to our attention.
Kindly note that we are currently investigating the matter. Someone will be in contact with you.
Kind Regards,
Vox Telecom
Good day Robert
Kindly note that one of our Customer Service agents have been in contact with you regarding your complaint.
In an effort to assist you with your complaint, the details of your complaint needs to be discussed with you. Unfortunately, we have received feedback that you are not able to provide more details on this complaint.
Should you wish to correspond with us further, please do not hesitate to contact our Priority Desk directly on ***
Kind Regards,
VoxTelecom
Good day Robert
Kindly note that one of our Customer Service agents have been in contact with you regarding your complaint.
In an effort to assist you with your complaint, the details of your complaint needs to be discussed with you. Unfortunately, we have received feedback that you are not able to provide more details on this complaint.
Should you wish to correspond with us further, please do not hesitate to contact our Priority Desk directly on ***
Kind Regards,
VoxTelecom
