XR
Xolisile R
1 reviews | Active since Aug 2022
13 Apr 2023, 16:23
VOX - No Customer service
I completed forms for fibre connectivity with VOX 8 weeks ago. There's fibre in the building I am occupying BUT I have been told about testing for 4 weeks and handover. My business is struggling and I have to buy data to run my business.
This is very bad customer service. I have been told that the turnaround time is 8 weeks. I am now in week 8 and still no service. I wish I had known before I signed upo.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
13 Apr 2023, 18:14Good day, Xolisile
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Project Management team to contact you and assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Project Management team to contact you and assist.
Kind Regards,
Vox
Vox Telecom's reply13 Apr 2023, 18:14
Official
Good day, Xolisile
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Project Management team to contact you and assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Project Management team to contact you and assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
26 Apr 2023, 11:26Good day , Xolisile
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply26 Apr 2023, 11:26
Official
Good day , Xolisile
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's replyOfficial
26 Apr 2023, 11:29Good day , Xolisile
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply26 Apr 2023, 11:29
Official
Good day , Xolisile
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox