DN
David N
1 reviews | Active since Jan 2013
01 Apr 2022, 07:48
Vox no contactability
Biggest problem is one cannot get hold of them. The sales lady who sold my package has left their company. Their phones are never answered. When one emails with queries they tell you to phone which just goes to voicemail. I got them customer to takeover my subscription but they still charged us a cancelation fee. They are a joke in customer service.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
01 Apr 2022, 10:07Hi, David N
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Best regards,
Vox Telecom's reply01 Apr 2022, 10:07
Official
Hi, David N
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Best regards,
DN
David N's updateReviewer Update
01 Apr 2022, 12:42Account number ***
Please call my number.
It is on all the emails I have sent.
Please call my number.
It is on all the emails I have sent.
DN
David N's update01 Apr 2022, 12:42
Reviewer Update
Account number ***
Please call my number.
It is on all the emails I have sent.
Please call my number.
It is on all the emails I have sent.
Vox Telecom's replyOfficial
06 Apr 2022, 17:38Good day, David N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that contact has been made pertaining to the query and the outcome thereof.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account. Please note that the billing is not for the Vox router, but for the Setup and Configuration of the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that contact has been made pertaining to the query and the outcome thereof.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account. Please note that the billing is not for the Vox router, but for the Setup and Configuration of the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply06 Apr 2022, 17:38
Official
Good day, David N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that contact has been made pertaining to the query and the outcome thereof.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account. Please note that the billing is not for the Vox router, but for the Setup and Configuration of the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that contact has been made pertaining to the query and the outcome thereof.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account. Please note that the billing is not for the Vox router, but for the Setup and Configuration of the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,
DN
David N's updateReviewer Update
06 Apr 2022, 19:24The main problem of Vox has been contactability,very frustrating.
Thanks for finally contacting us.
On our side we guided numerous officials who wanted the supply point changed from the much easier route used by Vox.In return Vox charges us a cancelation fee and then another month's billing.
Thanks for finally contacting us.
On our side we guided numerous officials who wanted the supply point changed from the much easier route used by Vox.In return Vox charges us a cancelation fee and then another month's billing.
DN
David N's update06 Apr 2022, 19:24
Reviewer Update
The main problem of Vox has been contactability,very frustrating.
Thanks for finally contacting us.
On our side we guided numerous officials who wanted the supply point changed from the much easier route used by Vox.In return Vox charges us a cancelation fee and then another month's billing.
Thanks for finally contacting us.
On our side we guided numerous officials who wanted the supply point changed from the much easier route used by Vox.In return Vox charges us a cancelation fee and then another month's billing.
Vox Telecom's replyOfficial
06 Apr 2022, 19:59Good day David N,
Thank you for your feedback.
Kind regards
Vox
Thank you for your feedback.
Kind regards
Vox
Best regards,
Vox Telecom's reply06 Apr 2022, 19:59
Official
Good day David N,
Thank you for your feedback.
Kind regards
Vox
Thank you for your feedback.
Kind regards
Vox
Best regards,