Vox - no connection and no help

I have not had network connection on my fibre for the last 13 days! Almost 2 full weeks with no wi-fi and vox has not been able to assist since. I speak to them on the phone daily just to be told to wait on metro fibre to contact me. I can’t work and I can’t contact family or friends. So frustrating. I’ve even memorised my ticket number because of how many times I have had to recite it VOX***9