VOX - No connection and customer service

I had to move and as such informed VOX three weeks prior to me moving. This meant that I had to pay a cancellation fee as well as get connected at my new address. I received a quote for the cancellation and it took a week to get a new quote for my new address, which I accepted. I was told that I would receive feedback within 1 to 10 days to arrange for my new connection at my new address. Needless to say, I moved into my new address on the 1st of the month, nobody had made contact with me to do installation however, the full cancellation fee as well as the new months fees had been deducted off my account. We are now 5 days into the new month and I have had to follow up numerous times to get any feedback. I gave them till 14h00 today to do so, and guess what, no feedback as to when and if my installation will take place. I warned my account manager at VOX (Cyril) that I would write a bad review. It seems they don't care. In South Africa, where unemployment has reached almost 50% and businesses are under huge pressure, you would think that customer service would be top of mind, not at VOX!!!