VOX no communication slow service

Item: Vox Telecom
Rating: 1
Author: Louise P

I cancelled my order with Vodacom to install Fibre and then went with VOX but its been days and VOX has still not send a technician to my house to install the router although they send me and email five days ago saying it will take at most 48 hours before someone will contact me. I havent heard from them and they dont answer any mails. Their phones only ring and I havent been able to talk to anyone for assistance.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

17 Aug 2021, 09:41

Good day Louise P, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. Please take note that we will not reply on HelloPeter. Kind Regards, Vox

Vox Telecom's reply17 Aug 2021, 09:41

Official

Louise P's updateReviewer Update

17 Aug 2021, 10:08

Thanks for getting back to me, and also a VOX representative phoned me about an hour ago and will install the router today still. Thanks.

Louise P's update17 Aug 2021, 10:08

Reviewer Update

Thanks for getting back to me, and also a VOX representative phoned me about an hour ago and will install the router today still. Thanks.