Vox NO AFTER SALE SERVICE

I am in Lephalale. Alicia Dos Santos is our only contact. She does not answer her phone or messages. We bought a UPS from you, it is suppose to last 6 hours. Ours goes 2 hours 40 minutes. We are on our 2nd router. You replaced the 1st 1 cause you said it was faulty. Now we are paying for 2 routers. We started at R900, we are now at R1200. You keep on telling us to upgrade to something better. It just never stops!!??? My neighbour has the same contract and the same problem. I have 48 units signed up with you. I am seriously ****ed off with your service. Your call centre staff is untrained and unprofessional. There is a girl on the phone with my son. All the old excuses again... And where do I log a complaint, as the call centre is useless. My son send an email about the UPS 2 months ago. No reply... Until now when I posted here. What shall I tell my tenants?

Vox you are absolutely hopeless!!!! An Afrikaans girl phoned us yesterday, and she AGREED that your part of the contract was not fulfilled, but she will set all wrongs right. Just now another lady phoned... This is what she said: "A ticket has been logged, but we did not agreed about the fee payable. WHAT FEE???? Why did you not mention this yesterday. We started on R920, with all your lies and stories, we are now paying R1200. Now you want more money???? And people, please take note. At VOX you pay R1700 to cancel your contract. You guys can cancel mine, and I'm sending a memo to all my tenants. I got legal advise. You cannot hold anyone accountable for contract cancellation fees, I when YOU have broken the contract. I will mail you all this, maybe in a month or 3 someone might actually reply. Your service is one big joke!!!

My daughter has app**** for fibre at her new house 40 DAYS AGO. Your girl Mariska Ehlers never logged the ticket. My daughter has now been waiting 41 days today. Any excuse for that??