VOX NEEDS TO BE TAKEN TO TASK FOR THEIR PATHETIC SERVICE

Since friday the 1st of april i have had no connectivity i have been calling Vox was told to reboot they goong to send a technician. Their IVR doesnt work correctly ... so today i finally get through now all of a sudden its evotels fault.

STILL WAITING BUT THEIR TERMS AND CONDITIONS SAY THEY NOT LIABLE FOR ANY DOWN TIME...

SO WHO IS SUPPOSED TO PAY FOR IT BECAUSE AS PER THE NCPA I AM ENTITLED TO A REFUND IF THE SERVICE I RECEIVE IS BELOW PAR AND THE SERVICE PROVIDER DOES NOT ADHERE TO THEIR CONTRACTUAL OBLIGATIONS. AND WORSE THIS IS NOT THE FIRST TIME THEY ARE DOING IT. I AM SO SICK OF FIGHTING WITH THESE PEOPLE THEN THEY WANT TO CHARGE YOU WHEN U CANCEL THE SERVICE BUT THEY PROVIDE A TRASH SERVICE... THEN THEIR SERVICE MANGER AND STAFF BEHAVE AS IF THEY ARE DOING YOU A FAVOUR BY PROVIDING A SERVICE THAT YOU PAY FOR ... according to them the national consumer protection act does not apply to them ... they do not need to provide a quality service because their terms and conditions say so ...

ITS AMAZING HOW MUCH ABOVE THE LAW THEY REALLY THINK THEY ARE.