VOX NEEDS AN UPGRADE!

I want to state that I am appalled by the service and lack of follow-through I have attained thus far from VOX. I feel misinformed and frustrated in the process. I was told this would be a swift process when I took on the contract, and it has been far from that. It took me calling multiple times to have the fiber installed. Again, I have had numerous calls to your call centre to deliver the router and had to change delivery as the courier was lost yesterday and could not find my apartment. Still, the courier (SkyNet Worldwide Express) never called once to ask for directions or assistance to find the address. This process is managed by VOX I must add. It was suggested I change the address to help the courier find a spot to deliver that was easier. Finally, a support staff manager called from SkyNet Worldwide Express my router will arrive on Monday as the change in address that I did at 08:21 only got to him today at 14:13. I have called your office repeatedly, and all I am told is that it will be escalated. I requested last week and this week to talk to a manager, and still nothing.

Let me be clear their service is nothing short of working with a government department that’s how bad it is!