Vox must have the worse service in the world. No follow up, no one to talk to, no answers.

Item: Vox Telecom
Rating: 1
Author: Daniel A

Vox must have the worse service in the world. No follow up, no one to talk to, no answers. It took us 2 months to make Vox act on a notice that we are moving, more days to be connected with an internet speed 10 times below the declared speed of 25Mbps Complaints are ignored as they issue support tickets that are wrongly answered and no solution is ever found. For 3 days they disconnected us despite paying one of thei ‘creative’ invoices that we still have no explanation for. It is to wonder if the shareholders or owners of Vox are aware to this disastrous lack of service.

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Replies (2)

Vox Telecom's replyOfficial

13 Feb 2025, 13:38

Good day, Daniel A

Thank you for your review.

Kindly note that the details of your query has been sent to the Support team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply13 Feb 2025, 13:38

Official

Vox Telecom's replyOfficial

14 Feb 2025, 08:03

Good day, Daniel A

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.

Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.

Please advise on a convenient time for us to reach out? Or an alternate number.

Regards
Vox

Vox Telecom's reply14 Feb 2025, 08:03

Official