Vox must fall

I am so ****en annoyed with Vox. Your service is absolutely pathetic to say the least. I have asked Vox to install a new line at my new house. Frogfoot came out 12 February to install the line. Today is the 23rd March and to this day i havent received a router, and I am now billed for an account that i haven't used. How can you bill someone for a service they have not used? The call centre is the worst, they have stink attitudes. They handed me over for this ****ing account and nobody has the decency or professionalism to even respond to any of my mails. Nowhere do they make mention of the current router and service that i have been paying since last year to date. Do these people know that defamation is ****ing *******. I expect Vox to reverse the amount I am billed for until i receive my router. Please make urgent contact with me.