VOX MSP

I thought this would be a great company since the company I worked for used them, but it seems like they care more about business contacts. I've been without connection for over a week, they call me and ask to restart my box monitor the box, and watch the lights as if I'm some idiot and then they want to tell me that if I want to cancel, I would need to pay an early termination fee, WHEN they never even provided any service. QUICK to want money for cancellation but not quick to resolve my connection. YOUR TECHNICAL TEAM! don't know anything, one says the router does not connect to LAN PORTS and then the other says it does. THEN I want to tell me that I can't use a LAN port because this package does not allow that. I should choose, WIFI or LAN. WHAT STUPID **** IS THAT!??? Now when I want info, use mention that someone is coming out to sort it. I even got a phone call from someone in Telkom, NOT EVEN SOMEONE from VOX. It just shows the level of customer satisfaction. CANCEL THIS CONTACT, AND GET ME ONTO A FULL PACKAGE, OR JUST CANCEL AND LET ME GO FIND ANOTHER ISP.