LR
Lesedi R
1 reviews | Active since Jun 2022
03 Oct 2023, 16:38
VOX MOVING NIGHTMARE!!!
Vox has been a total night nightmare, we recently moved to our new apartment. We are Vox's existing clients. We want to have the fibre installed at our new place still with vox, but we are supposed to pay R2700 cancellation fee?? and continue with them? Make it make sense. We are not looking to cancel our contract. We simply changed addresses, which happens. Why must we pay cancellation fee and re-enter the contract with you again??? Do you honestly think we would still want to be Vox clients. Account ***.
We are also paying for the service we no longer have access to!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
03 Oct 2023, 17:07Good day, Lesedi.
Thank you for taking the time to review the service received.
Kindly note that the element of the service that is comprised of the provision of the circuit is provided to a specific address and cannot be transferred to a different premises.
Although unused data will be rolled over to a new fiber service, relocating the service does necessitate the cancellation of the current circuit.
We have asked that your Account Manager contact you to explain the process in more detail.
Kind Regards,
Vox
Thank you for taking the time to review the service received.
Kindly note that the element of the service that is comprised of the provision of the circuit is provided to a specific address and cannot be transferred to a different premises.
Although unused data will be rolled over to a new fiber service, relocating the service does necessitate the cancellation of the current circuit.
We have asked that your Account Manager contact you to explain the process in more detail.
Kind Regards,
Vox
Vox Telecom's reply03 Oct 2023, 17:07
Official
Good day, Lesedi.
Thank you for taking the time to review the service received.
Kindly note that the element of the service that is comprised of the provision of the circuit is provided to a specific address and cannot be transferred to a different premises.
Although unused data will be rolled over to a new fiber service, relocating the service does necessitate the cancellation of the current circuit.
We have asked that your Account Manager contact you to explain the process in more detail.
Kind Regards,
Vox
Thank you for taking the time to review the service received.
Kindly note that the element of the service that is comprised of the provision of the circuit is provided to a specific address and cannot be transferred to a different premises.
Although unused data will be rolled over to a new fiber service, relocating the service does necessitate the cancellation of the current circuit.
We have asked that your Account Manager contact you to explain the process in more detail.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 Oct 2023, 09:25Good day, Lesedi,
Kindly note that we have received confirmation from the Account Manager that the query has been resolved.
The new order has been placed and in progress.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from the Account Manager that the query has been resolved.
The new order has been placed and in progress.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply11 Oct 2023, 09:25
Official
Good day, Lesedi,
Kindly note that we have received confirmation from the Account Manager that the query has been resolved.
The new order has been placed and in progress.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from the Account Manager that the query has been resolved.
The new order has been placed and in progress.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox