1 reviews | Active since Jan 2013
VOX monthly premiums
Hi Background - I signed up for the Vox 50/5Mbps month to month deal at the latter part of 2020 at a cost of R959pm, on the Vumatel platform. During 2021 I received a message stating that the service had been upgraded to 50/50 at the same cost.
I also learnt from a friend later in 2021 that Vox had updated their pricing to R899 for the same 50/50 package. I did not bother to check on it as I assumed that Vox would update my package accordingly to the lower premium as I was on a month to month package.
However my assumption was completely wrong meaning that Vox did not automatically reduce my premium even though they have the facility to do so as was the case when they "upgraded" me from 50/5 to 50/50 without my intervention or request.
My advice, specifically if you are on a month to month contract, regularly check that the offers/ deals that your ISP has, and were the premium has decreased, contact the ISP to adjust your premium accordingly.
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. Please take note that we will not reply on HelloPeter. Kind Regards, Vox
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. Please take note that we will not reply on HelloPeter. Kind Regards, Vox
Thank you for your patience whilst this matter was being investigated. Please note that we have not communicated to our entire customer base that package prices have decreased as this is only applicable for new customers signing up with Vox. We as Vox are not obliged to send out communication to the entire customer base and therefore implore customers to opt-in for our marketing collateral or visit the Vox website for new products and promotional pricing specials. Customers are also empowered to make available adjustments on all current subscriptions via the self-service Customer Portal. Any customer experiencing difficulty or require assistance are more than welcome to contact our sales department via *** or on *** from where our dedicated sales team will be of assistance on any package or price changes going forward, but will unfortunately not be able to backdate any adjustments to price changes prior the activation of the new request.” Should you require any further assistance, please do not hesitate to contact us. Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated. Please note that we have not communicated to our entire customer base that package prices have decreased as this is only applicable for new customers signing up with Vox. We as Vox are not obliged to send out communication to the entire customer base and therefore implore customers to opt-in for our marketing collateral or visit the Vox website for new products and promotional pricing specials. Customers are also empowered to make available adjustments on all current subscriptions via the self-service Customer Portal. Any customer experiencing difficulty or require assistance are more than welcome to contact our sales department via *** or on *** from where our dedicated sales team will be of assistance on any package or price changes going forward, but will unfortunately not be able to backdate any adjustments to price changes prior the activation of the new request.” Should you require any further assistance, please do not hesitate to contact us. Kind Regards
Vox