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Wayne S

1 reviews | Active since Oct 2020

27 Nov 2021, 22:53

Vox Month to Month Home fiber

Its been a very very expensive move from Rain internet service provider to Vox home to home fiber Month R1200 for 4days of service. Don't be misled by Vox Home to home fiber month to month contract. You get changed for the month not the service. Your firt month debit order will be more then you expect resulting in the bank returning the debt order. 4days later. Your service is suspended. Very aggressive when it comes to me owing vox money. Leter of demand received on the 25th. Paid them the very nextday I even paid more than was current and after 3 days I still don't have internet. I've now had to pay for lte data from 4days of service. Don't be misled by Vox Home to home fiber month to month contract. You get changed for the month not the service. Your firt month debit order will be more then you expect resulting in the bank returning the debt order. 4days later. Your service is suspended. Very aggressive when it comes to me owing vox money. Leter of demand received on the 25th. I paid them more then was due on the 26. I needed to spent more cash FOR data because my service is still off.I have a good minded to deduct the cost from vox. Then I'm sure they'll just sent another letter of demand and I loose even more. I'm just so not impressed with the service. Quick to sign you up. Then nothing. Unfortunately ive made a bad decision. I had absolutely no problem with RAIN Lte. Now unless I want to throw away more cash I'm stuck with vox.

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Replies (8)
Vox Telecom
Vox Telecom's reply28 Nov 2021, 08:19
Official
Good day, Wayne S 

Thank you for your review. 

 Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month. Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent. 

However, please note that your Account is not suspended. A fault has been logged with the Upstream Service Provider as the link is currently down. 

The Support team will remain in contact with you and provide you with the feedback received from the Upstream Provider once received, 

Kind Regards, 
Vox. 
WS
Wayne S's update29 Nov 2021, 07:38
Reviewer Update
You said my account was not suspended. Interesting having insufficient fund to pay Vox i noticed the red light when i tried to connect without success I just assumed my account was suspend. If that is the case then my fiber line has not been working from about the 6/11/2021.. In other words i paid for damaged fiber line.
Technician was at my p[lace on Saturday. He confirmed a faulty cable. They will need to do a complete new installation on Monday. Having no fiber over the weekend i needed to buy data. R300 and i need to take the afternoon off so they can fix the problem
WS
Wayne S's update04 Dec 2021, 00:23
Reviewer Update
Vox doesn't give credits. As per contract. My mistake. Please read your contract and small print. I definitely won't renew my contract when it comes to an end.
WS
Wayne S's update11 Dec 2021, 06:19
Reviewer Update
Please rate our service:
Excellent
Sufficient
Poor

After all the drama they want me to rate there service..
Message from the tech team to accounts

Please credit the clients account it is still a new installation and he is down already He is lodging hello peter complaints: VOX***2
If you have any queries, please contact our Support Centre.
Kind Regards,
The Vox Team
WS
Wayne S's update11 Dec 2021, 06:21
Reviewer Update
Date Sent
03/12/2021, 14:48


Good Day,

Thank you for entrusting us with your request.

Unfortunately Vox does not grant credits for any Downtime experienced.

It is so agreed on our Terms & Conditions ?s :
All services provided by Vox are A Best Effort broadband service, which does not provide full reliability.

The Services performs to the best of its ability and when any issues arise; we have capable technical engineers working 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame. We believe that everything is/was done in all effort to resolve any connectivity issues raised and reported to us.

Please refer to Clause 4.3 of our General Terms and Conditions agreed to and found here:
https://www.vox.co.za/terms-conditions

Vox IP Network is at the maximum throughput rates set forth in the Subscriber Agreement. Maximum throughput rates are not guaranteed.
Due to the nature of the Internet, Vox can only control IP throughput rates from the user network interface of the Equipment to the point of interconnection between the Vox Network and the Internet. This means that:
_______________________________________________________________

Fibre and Telecommunications Products are A Best Effort broadband service, which does not provide full reliability on all additional services.
There was no SLA's (Service Level Agreement) agreed or signed Between VOX and Customer with regards to Resolution timeframes of downtimes and Provision of Strength on Different internet connections or any other services used by internet.

The Services performs to the best of its ability and when any issues arise; we have capable technical engineers working 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
We believe that everything is done in great effort to resolve issues in relation to connectivity.

We do apologise for the inconvenience caused.
Kind regards,
Vox Accounts

And that's that.
Vox Telecom
Vox Telecom's reply11 Dec 2021, 09:22
Official
Good day Wayne, 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 
Vox
WS
Wayne S's update10 Jan 2022, 11:17
Reviewer Update
Here we go again. It's so frustrating when you budget an amount of R699 for the vox service. Every month it's a different. So ever month end I make a payment for the full amount. Now I get an email stating that if I don't pay the full amount within 7 days my service will be suspended. I explained the situation to Miss Aloysia Louran Kaynie. Informing her that I will pay the R560 on the 27th without any joy.
WS
Wayne S's update15 Apr 2022, 23:52
Reviewer Update
No connectivity again. On Saturday afternoon just has i was enjoying a movie it stoped. How can vox not take responsibility and make statements like this. I quote ( The Services performs to the best of its ability and when any issues arise; we have capable technical engineers working 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame. We believe that everything is/was done in all effort to resolve any connectivity issues raised and reported to us. the service.) Monday a technician came over after climbing up 3 popes only to inform me the cable has strechet and needs to be replaced AGAIN for the second time.In November it was replaced for the same problem. Tuesday afternoon i get a call to let me know a technician will be at my house at 4pm I rush home for nothing. At 7pm they still hadn't pitched up. Wednesday no call not mail nothing. Im now on email number 5 and received 5 tickets what ever. 9am. A technician calls can i be home today for them to sort out my problem. At 3.15 they call me to say they at my house
Guys an appointment for 4pm is at 4pm. Not rocket science.. this poor guy hasnt been given any information regarding my problem.
and doesn't have any cable thats long enough and cant help. I have a contract with Vox not Vuma. They need to take responsibility