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Naledi

1 reviews | Active since Nov 2022

28 Dec 2024, 08:34

Vox ****ming people money.

Update on my issue with Vox Telecom.

After still delivering the router at the Vox warehouse and they assured me that they will issue a debit note for the invoice. Vox still decides that they are going to continue to charge me for a router that i delivered to their offices way ahead my debit order date let alone their billing run. I plan to escalate this matter to the Consumer Tribunal because they certainly have inconvenienced me.

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Replies (2)
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Naledi's update28 Dec 2024, 10:24
Reviewer Update
Thanks Vox for your response. It would be lovely to have my funds back in my account.
Vox Telecom
Vox Telecom's reply09 Jan 2025, 10:11
Official
Good day, Naledi
 
 Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved. 
 
 The hardware was booked back and the necessary amendments have been made on your Vox Account. Refund payout approved.

Regards
Vox