FP
Floris P
1 reviews | Active since Sept 2016
30 Jun 2022, 10:03
VOX making use of a useless courier company and not delivering parcels
Ordered a UPS by Vox. Parcel was dispatched yesterday and suppose to be delivered between 08:00 and 19:00 which resulted in all my plans and my parents plans to be on hold in order to be available for this delivery, but nothing arrived and they using a lame excuse that there was a network error which i fell is B.S as the driver did not attempt to call me and was more in a rush to be back at the depot by 5pm. Tried today to contact the courier that VOX is using namely Aramex, but no answer at all to find out where the driver is at the call center, spoke to VOX sales division to a gent by Gift whom was going to transfer me to projects management, but instead of transfer he drops the call. This is now the 4th time ordering something from VOX and they make use of their pathetic courier namely Aramex and me as the client has to once again cancel plans to be available for this delivery again today just because the courier driver is worried about 5pm instead of ensuring he meets all the deliveries in the said time of 8am to 7pm. I do hope to hear A.S.A.P from VOX regarding my parcel and what time i can expect it today. They will need to call their courier and follow up and ensure i receive it today still
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Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
30 Jun 2022, 11:16Good day, Floris johannes P
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Account Manager to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Account Manager to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply30 Jun 2022, 11:16
Official
Good day, Floris johannes P
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Account Manager to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Account Manager to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
FP
Floris P's updateReviewer Update
30 Jun 2022, 11:25And while you investigate i have to hope that your courier the utter useless Aramex actually delivers my parcel today? and should it not be delivered today who do i hold responsible for my plans and my parents plans that we continuously have to postpone to be available for this delivery? this is on VOX to get in contact with their courier and find out what time the parcel will be by me today, and if it is not delivered i would like and answer whom will take responsibility for the delays as this is un acceptable. I was promised the last time when this happened that corrective measures will be taken to ensure this does not happen again, and here we are again delivery gets delayed.
FP
Floris P's update30 Jun 2022, 11:25
Reviewer Update
And while you investigate i have to hope that your courier the utter useless Aramex actually delivers my parcel today? and should it not be delivered today who do i hold responsible for my plans and my parents plans that we continuously have to postpone to be available for this delivery? this is on VOX to get in contact with their courier and find out what time the parcel will be by me today, and if it is not delivered i would like and answer whom will take responsibility for the delays as this is un acceptable. I was promised the last time when this happened that corrective measures will be taken to ensure this does not happen again, and here we are again delivery gets delayed.
FP
Floris P's updateReviewer Update
30 Jun 2022, 15:34Received a call from Brighton at 12:55 advising me that he will get back to me regarding the way forward as he said he is going to try and arrange for VOX to send their own driver to possibly drop of the parcel at my work before 5pm today. We are almost 3 hours later and no feedback from Brighton nor a phone call from the courier driver to state if my parcel will be delivered. I am taking that i am not receiving my parcel today and that Vox will take responsibility for this as it seems once again plans have to be postponed tomorrow as well since i do not foresee based on the current circumstance that i am receiving my parcel today
FP
Floris P's update30 Jun 2022, 15:34
Reviewer Update
Received a call from Brighton at 12:55 advising me that he will get back to me regarding the way forward as he said he is going to try and arrange for VOX to send their own driver to possibly drop of the parcel at my work before 5pm today. We are almost 3 hours later and no feedback from Brighton nor a phone call from the courier driver to state if my parcel will be delivered. I am taking that i am not receiving my parcel today and that Vox will take responsibility for this as it seems once again plans have to be postponed tomorrow as well since i do not foresee based on the current circumstance that i am receiving my parcel today
Vox Telecom's replyOfficial
04 Jul 2022, 07:27Good day, Floris johannes P
Thank you for your patience whilst this matter was being investigated.
We can confirm that the couriers did deliver the hardware on Friday , 01 July 2022, to the nominated address .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that the couriers did deliver the hardware on Friday , 01 July 2022, to the nominated address .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply04 Jul 2022, 07:27
Official
Good day, Floris johannes P
Thank you for your patience whilst this matter was being investigated.
We can confirm that the couriers did deliver the hardware on Friday , 01 July 2022, to the nominated address .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that the couriers did deliver the hardware on Friday , 01 July 2022, to the nominated address .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
FP
Floris P's updateReviewer Update
04 Jul 2022, 16:29This is really shocking that your records show that it was delivered only on Friday 01/07/2022, because till now Brighton has failed to contact me since our telephone conversation on the 30/06/2022. Just to add the parcel was delivered on the same day 30/06/2022 at 17:20, The driver drove out of the parking just as my lift dropped me off at home. Also still awaiting feedback as to why the parcel was not delivered on the 29/06/2022? and the excuse of network error i will not accept unless he can prove that he made an effort to call me and if there is prove on the tracking unit on his vehicle that he was at my residence on the time of the call.
FP
Floris P's update04 Jul 2022, 16:29
Reviewer Update
This is really shocking that your records show that it was delivered only on Friday 01/07/2022, because till now Brighton has failed to contact me since our telephone conversation on the 30/06/2022. Just to add the parcel was delivered on the same day 30/06/2022 at 17:20, The driver drove out of the parking just as my lift dropped me off at home. Also still awaiting feedback as to why the parcel was not delivered on the 29/06/2022? and the excuse of network error i will not accept unless he can prove that he made an effort to call me and if there is prove on the tracking unit on his vehicle that he was at my residence on the time of the call.