KP
Kim P
1 reviews | Active since Mar 2021
27 Jun 2024, 11:37
VOX MAKES YOU PAY FOR THEIR MISTAKE!!!!!!
VOX sent me x1 sms notifying that on X date they will collect my older device/router. On the day no one arrived. No called. No one rang the doorbell. NOTHING. Today, VOX debits and additional R1999 to my and when I called to query, they say it was because they couldn't collect! The problem is that no on ATTEMPTED to collect, and now it's easy to just let me pay a whole 2K because YOU DID NOT SEND ANYONE OUT???
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Replies (3)
Vox Telecom's replyOfficial
27 Jun 2024, 12:01 Good day, Kim P
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply27 Jun 2024, 12:01
Official
Good day, Kim P
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
KP
Kim P's updateReviewer Update
27 Jun 2024, 15:37When I called this morning I spoke to someone that could not assist, She advised I email the "stores" department. She says they dont have a dirent line. So I emailed them, with no reponse. No read receipt. Nothing.
A few minutes ago, that same lady called me. She says she was assigned to call due to the complaint received. How do you think she will help now if she couldn't this morning? NO PROGRESS WAS MADE as she just said she will escalate to stores department. She couldn't even compile an email to send me everything she was going to action. I just need to wait. Again!
She is adamant that they tried to collect when they sent me an sms. The sms notifying me that they will be collecting. No further attempt to collect the device, but quick to debit 2 thousand Rand from my account
A few minutes ago, that same lady called me. She says she was assigned to call due to the complaint received. How do you think she will help now if she couldn't this morning? NO PROGRESS WAS MADE as she just said she will escalate to stores department. She couldn't even compile an email to send me everything she was going to action. I just need to wait. Again!
She is adamant that they tried to collect when they sent me an sms. The sms notifying me that they will be collecting. No further attempt to collect the device, but quick to debit 2 thousand Rand from my account
KP
Kim P's update27 Jun 2024, 15:37
Reviewer Update
When I called this morning I spoke to someone that could not assist, She advised I email the "stores" department. She says they dont have a dirent line. So I emailed them, with no reponse. No read receipt. Nothing.
A few minutes ago, that same lady called me. She says she was assigned to call due to the complaint received. How do you think she will help now if she couldn't this morning? NO PROGRESS WAS MADE as she just said she will escalate to stores department. She couldn't even compile an email to send me everything she was going to action. I just need to wait. Again!
She is adamant that they tried to collect when they sent me an sms. The sms notifying me that they will be collecting. No further attempt to collect the device, but quick to debit 2 thousand Rand from my account
A few minutes ago, that same lady called me. She says she was assigned to call due to the complaint received. How do you think she will help now if she couldn't this morning? NO PROGRESS WAS MADE as she just said she will escalate to stores department. She couldn't even compile an email to send me everything she was going to action. I just need to wait. Again!
She is adamant that they tried to collect when they sent me an sms. The sms notifying me that they will be collecting. No further attempt to collect the device, but quick to debit 2 thousand Rand from my account
KP
Kim P's updateReviewer Update
01 Jul 2024, 17:27On Thursday 27th June, I got a call from Giselle a little after 4pm, who assured me that she will get back to me with propper feedback by Friday morning, 28th June.
It's now Monday 2st June after business hours and NOTHING FROM ANYONE!
Next point of contact is the Ombudsman!
It's now Monday 2st June after business hours and NOTHING FROM ANYONE!
Next point of contact is the Ombudsman!
KP
Kim P's update01 Jul 2024, 17:27
Reviewer Update
On Thursday 27th June, I got a call from Giselle a little after 4pm, who assured me that she will get back to me with propper feedback by Friday morning, 28th June.
It's now Monday 2st June after business hours and NOTHING FROM ANYONE!
Next point of contact is the Ombudsman!
It's now Monday 2st June after business hours and NOTHING FROM ANYONE!
Next point of contact is the Ombudsman!