VOX MAKES ME SICK!!

Vox is extremely disappointing at the service they have offered. I have had technicians put down the phone on us just because we asked for the CEO to call us. I requested for my line to be upgraded to 50/50. The sales consultant Delmashia said it wld be done I ordered a simswop and have never received the sim and its 3 weeks, she was supposed to call me bk she didn't. The line was supposedly chgd on the 29/6 but to date no technician can get it on 50/50. Brandon kept us on the line for 3 hrs on Friday night and messed it up where we did not even have internet,spoke to Piere Linford helped get internet bk but not the speed, The internet keeps buffering and connectivity drops and last night my husband spoke to Rian myhusband asked to get the CEO to call us, my husband was shouting never vulgure fo listen to the call, Rian that RUDE person cut the call as we asked for a technician to be here first thing in the morning. THIS IS THE MOST DISGUSTING SERVICE EVER!!! Your Accounts division sends me a sms to say I'm in arrears, I call at 4.30 on a Thursday and no one answers the recording comes up that they open till5pm yet no one answered. It rang and cut off twice. I email them only for them to say sorry and send me credit notes!!! what the hell is happening with your service????? I DO NOT WANT TO BE CHARGED FOR THIS MONTH IN FULL - YOU BETTER ENSURE THIS AS I DO NOT HAVE THE CORRECT LINE SPEED!!!! I want this issue fixed before end of business MONDAY 9 JULY 2018!