NF
Nyari F

1 reviews | Active since Nov 2017

01 Mar 2024, 18:38

Vox line disconnected without any instruction from me

Wish I could give them 0 stars for the bad experience I’ve had with Vox for the past two weeks. I’m even scared to check how much I spent in airtime, my own data and time wasted following up with these guys. My line was cancelled without my consent. Nothing more frustrating than being taken from pillar to post. I’ve complained several times and all I get it I’m sorry. How about compensation for your ****py customer service. If it’s not that, then their lines are down.

What’s the point of paying so much money if you don’t get the service?! I’m actually done with Vox. Cannot wait to cancel my line with them.

Then I keep on getting mails that they tried to call me. Ma’am, Sir, stop calling me and fix the damn issue!

0
Replies (4)
Vox Telecom
Vox Telecom's reply01 Mar 2024, 19:06
Official
Good day Nyari F,

We have received and acknowledge your complaint. 

The details of your complaint has been escalated internally for investigation and urgent attendance. 

We will contact you very soon to assist with the resolution and/or feedback of your complaint. 

Kind Regards
Vox Team
NF
Nyari F's update01 Mar 2024, 19:58
Reviewer Update
Which means this is another day I go without fibre that I pay for 🤷🏿♀️. Nothing comforting about this message to be honest. Your agents at Vox have beeeeen “escalating and attending to the matter” since yesterday evening.
NF
Nyari F's update01 Mar 2024, 20:05
Reviewer Update
How am I supposed to work or do school assignments?! Using my own data when I’m paying over R700 p/m to get fibre that I cannot even use?
NF
Nyari F's update04 Mar 2024, 19:01
Reviewer Update
Update: issue has still not been resolved. Got a call full of empty promises around how this has been prioritised 🤷🏿♀️. #WhyNotGetVox exhibit A.